SECTIONS 325-326 - California Statutes

BUSINESS AND PROFESSIONS CODE

SECTION 325-326

325. It shall be the duty of the director to receive complaints
from consumers concerning (a) unfair methods of competition and
unfair or deceptive acts or practices undertaken by any person in the
conduct of any trade or commerce; (b) the production, distribution,
sale, and lease of any goods and services undertaken by any person
which may endanger the public health, safety, or welfare; (c)
violations of provisions of this code relating to businesses and
professions licensed by any agency of the department, and regulations
promulagated pursuant thereto; and (d) other matters consistent with
the purposes of this chapter, whenever appropriate.

325.3. In addition to the duties prescribed by Section 325, it
shall be the duty of the director to receive complaints from
consumers concerning services provided by the entities described in
paragraph (2) of subdivision (b) of Section 234 of the Public
Utilities Code.

326. (a) Upon receipt of any complaint pursuant to Section 325, the
director may notify the person against whom the complaint is made of
the nature of the complaint and may request appropriate relief for
the consumer.
(b) The director shall also transmit any valid complaint to the
local, state or federal agency whose authority provides the most
effective means to secure the relief.
The director shall, if appropriate, advise the consumer of the
action taken on the complaint and of any other means which may be
available to the consumer to secure relief.
(c) If the director receives a complaint or receives information
from any source indicating a probable violation of any law, rule, or
order of any regulatory agency of the state, or if a pattern of
complaints from consumers develops, the director shall transmit any
complaint he or she considers to be valid to any appropriate law
enforcement or regulatory agency and any evidence or information he
or she may have concerning the probable violation or pattern of
complaints or request the Attorney General to undertake appropriate
legal action. It shall be the continuing duty of the director to
discern patterns of complaints and to ascertain the nature and extent
of action taken with respect to the probable violations or pattern
of complaints.