SECTIONS 510 - California Statutes

INSURANCE CODE

SECTION 510

510. Whenever a policy of insurance specified in Section 660 or
675, a policy of life insurance as defined in Section 101, a policy
of disability insurance as defined in Section 106, or a certificate
of coverage as defined in Section 10270.6, is first issued to or
delivered to a new insured or a new policyholder in this state, the
insurer shall include a written disclosure containing the name,
address, and toll-free telephone number of the unit within the
Department of Insurance that deals with consumer affairs. The
telephone number shall be the same as that provided to consumers
under Section 12921.1. The disclosure shall be printed in large,
boldface type.
The disclosure shall also contain the address and customer service
telephone number of the insurer, or the address and customer service
telephone number of the agent or broker of record, or all of those
addresses and telephone numbers. All addresses and telephone numbers
for the insurer or the agent or broker of record shall be prominently
displayed, in boldfaced type. The disclosure shall also contain a
statement that the Department of Insurance should be contacted only
after discussions with the insurer, or its agent or other
representative, or both, have failed to produce a satisfactory
resolution to the problem. If the policy or certificate was issued or
delivered by an agent or broker, the disclosure shall specifically
advise the insured to contact his or her agent or broker for
assistance.