SECTIONS 672 - California Statutes

INSURANCE CODE

SECTION 672

672. (a) Every admitted insurer or insurer group licensed to sell
automobile insurance shall provide consumers of personal automobile
insurance, as described in Section 660, with a cost estimate for its
lowest priced personal automobile insurance policy at the limits the
consumer has requested and for which the consumer is eligible.
(b) The insurer shall meet this requirement by either or both of
the following:
(1) Maintaining a toll-free telephone number available to
consumers in any geographic area in which the insurer is authorized
or approved to write business in California. Upon request, the
insurer shall provide the consumer with a cost estimate, or shall
refer the consumer to an insurer representative or insurance
broker-agent who shall, upon request, provide such an estimate based
upon information provided by the consumer. The insurer shall make
this toll-free number available to the consumer by maintaining a
listing in the toll-free telephone directory.
(2) Maintaining an Internet Web site where consumers can obtain a
cost estimate online, or be referred to an insurer representative or
insurance broker-agent who shall, upon request, provide the cost
estimate based upon information provided by the consumer.
(c) Each insurer shall provide the toll-free number or the
Internet Web site address, or both, to the commissioner, who shall
make the information available on the department's Internet Web site
and through the department's consumer toll-free telephone line.