SECTIONS 679.9 - California Statutes

INSURANCE CODE

SECTION 679.9

679.9. If an insurer changes the annual premium under a policy
specified in Section 675, it shall, within 15 business days of a
request by the insured, inform the insured in writing of each of the
following:
(a) The amount of the premium increase or decrease in comparison
to the premium charged in the previous year.
(b) The reason or reasons for the change, including, but not
limited to, the deletion of a loss-free credit, the application of a
claim-related surcharge, or any other reason related to a claim or
policyholder inquiry.
(c) A brief statement indicating each of the following:
(1) That the consumer may contact their agent or the insurer with
any additional questions regarding the premium and providing the
telephone number for the insurer's representatives who are capable of
responding, and authorized to respond, to consumer inquiries and
complaints.
(2) That if the insured has contacted the insurer to discuss a
premium increase and the insured remains unsatisfied, he or she may
contact the department with any inquiries or complaints. The
statement shall include the telephone number of the unit within the
department that responds to consumer inquiries and complaints.