SECTIONS 2895-2897 - California Statutes

PUBLIC UTILITIES CODE

SECTION 2895-2897

2895. This article shall be known and may be cited as the
Telecommunications Customer Service Act of 1993.

2896. The commission shall require telephone corporations to
provide customer service to telecommunication customers that
includes, but is not limited to, all the following:
(a) Sufficient information upon which to make informed choices
among telecommunications services and providers. This includes, but
is not limited to, information regarding the provider's identity,
service options, pricing, and terms and conditions of service. A
provider need only provide information to its customers on the
services which it offers.
(b) Ability to access a live operator by dialing the numeral "0"
as an available, free option. The commission may authorize rates and
charges for any operator assistance service provided subsequent to
access.
(c) Reasonable statewide service quality standards, including, but
not limited to, standards regarding network technical quality,
customer service, installation, repair, and billing.
(d) Information concerning the regulatory process and how
customers can participate in that process, including the process of
resolving complaints.

2897. Consistent with other provisions of this code, orders, rules,
and applicable tariffs of telecommunications service providers, the
commission shall apply these policies to all providers of
telecommunications services in California. These policies are not
exclusive and may be supplemented by the commission.