SECTIONS 15400-15406 - California Statutes

WELFARE AND INSTITUTIONS CODE

SECTION 15400-15406

15400. The supportive care organization shall make a concerted
effort to employ persons over the age of 40 when such qualified
personnel are available.

15401. The project shall provide a single standard record for each
participant, and shall cooperate with subcontractors and providers of
noncovered services to maintain a complete unit record for each
participant.

15402. The projects shall provide to the department and to the
participants such statistical information regarding utilization of
services, age and sex, specific mortality and morbidity rates,
patient discomfort, patient disability, patient satisfaction,
services supplied, quality of care, manpower resources, and class of
health care and administration, compiled from its basic data system,
as the department may require.

15403. The projects shall establish procedures for continuous
review of utilization and cost of services.

15404. Participation in a supportive care project plan shall be
voluntary and the project shall not use false advertising or any
other form of coercion to induce enrollment. Failure to comply with
this section will constitute a substantial breach of contract.

15405. A participant grievance procedure must be established by the
project through which an aggrieved participant may submit his
complaint to the project which will hear and take action on the
complaint.

15406. If the participant is not satisfied with the project's
disposition of his grievance, he may appeal the project's decision to
the department. The department shall make a written determination
within 30 days. Findings and recommendations of the department shall
be binding upon the project.