364.603 Methodology for changing telecommunications provider. - Florida Statutes

364.603 Methodology for changing telecommunications provider.

The commission shall adopt rules to prevent the unauthorized changing of a subscriber’s telecommunications service. Such rules shall be consistent with the Telecommunications Act of 1996, provide for specific verification methodologies, provide for the notification to subscribers of the ability to freeze the subscriber’s choice of carriers at no charge, allow for a subscriber’s change to be considered valid if verification was performed consistent with the commission’s rules, provide for remedies for violations of the rules, and allow for the imposition of other penalties available in this chapter. The commission shall resolve on an expedited basis any complaints of anticompetitive behavior concerning a local preferred carrier freeze. The telecommunications company that is asserting the existence of a local preferred carrier freeze, which is the subject of the complaint, shall have the burden of proving through competent evidence that the customer did in fact request the freeze.

History. s. 7, ch. 98-277; s. 16, ch. 2009-226.