324.002. Complaint procedure to be established by boards and commissions. - Missouri Statutes

Complaint procedure to be established by boards and commissions.

324.002. Each board or commission shall receive complaints concerningits licensees' business or professional practices. Each board orcommission shall establish by rule a procedure for the handling of suchcomplaints prior to the filing of formal complaints before theadministrative hearing commission. The rule shall provide, at a minimum,for the logging of each complaint received, the recording of the licensee'sname, the name of the complaining party, the date of the complaint, and abrief statement of the complaint and its ultimate disposition. The ruleshall provide for informing the complaining party of the progress of theinvestigation, the dismissal of the charges or the filing of a complaintbefore the administrative hearing commission.

(L. 2008 S.B. 788)