Section 57-16-7 - Warranty claims; payment. - New Mexico Statutes

57-16-7. Warranty claims; payment.

A.     Every manufacturer, distributor or representative shall properly fulfill any warranty agreement and adequately and fairly compensate each of its motor vehicle dealers for labor, parts and other expenses incurred by the dealer to perform the required warranty repairs. All compensation for labor shall be the same as the dealer would have made to and collected from an individual retail customer for the same repairs if performed in the normal course of business not covered by a warranty. Compensation for parts shall be in an amount not less than the manufacturer's warranty reimbursement rate for parts or the amount received by the motor vehicle dealer from retail customers for parts used in non-warranty work of like kind. All claims made by motor vehicle dealers pursuant to provisions of this section and Section 57-16-6 NMSA 1978 shall be paid within thirty days following their approval. All claims shall be either approved or disapproved within thirty days after their receipt, and when any claim is disapproved, the motor vehicle dealer who submits it shall be notified in writing of its disapproval within that period, and each notice shall state the specific grounds upon which the disapproval is based. Any special handling of claims required by the manufacturer, distributor or representative not uniformly required of all dealers of that make may be enforced only after thirty days' notice in writing and upon good and sufficient reason. A manufacturer or distributor may audit a warranty claim only during the twelve-month period immediately following payment or credit issued for the claim; however, this limitation shall not apply if there is a reasonable suspicion of fraud.   

B.     The provisions of this section shall not apply to recreational travel trailers or to parts of systems, fixtures, appliances, furnishings, accessories and features of motor homes.