Section 63-9G-8 - Sales to be in clear language; false or misleading information; verification; unauthorized charge or change; written notification. - New Mexico Statutes

63-9G-8. Sales to be in clear language; false or misleading information; verification; unauthorized charge or change; written notification.

A.     As used in this section, "seller" means a provider or other person that sells telecommunications services.   

B.     The provider shall approve all sales scripts and written materials used by its sellers, including contract sellers.   

C.     A seller that attempts to persuade a customer to purchase telecommunications services or change his provider shall make adequate inquiry to reasonably ensure that he is talking to the customer. The seller shall also, at a minimum, clearly and unambiguously:   

(1)     identify himself and the company for which he works;   

(2)     identify the provider that he is asking the customer to use or the telecommunications service he is asking the customer to purchase; and   

(3)     explain the material terms and price of the purchase or change in provider.   

D.     A seller shall not use false or misleading information or tactics that would be considered by a prudent person to be pressure tactics to convince the customer to purchase a telecommunications service or change a provider.   

E.     The commission shall prescribe by rule the requirements for clearly and unambiguously selling and verifying the sale of telecommunications services or providers.