Section 8-8-8 - Consumer relations division. - New Mexico Statutes

8-8-8. Consumer relations division.

A.     The consumer relations division shall:   

(1)     receive and investigate nondocketed consumer complaints and assist consumers in resolving, in a fair and timely manner, complaints against a person under the authority of the commission, including mediation and other methods of alternative dispute resolution; provided, however, that assistance pursuant to this paragraph does not include legal representation of a private complainant in an adjudicatory proceeding;   

(2)     work with the consumer protection division of the attorney general's office, the governor's constituent services office and other state agencies as needed to ensure fair and timely resolution of complaints;   

(3)     advise the commission on how to maximize public input into commission proceedings, including ways to eliminate language, disability and other barriers;   

(4)     identify, research and advise the commission on consumer issues;   

(5)     assist the commission in the development and implementation of consumer policies and programs; and   

(6)     perform such other duties as prescribed by the commission.   

B.     All complaints received by the division with regard to quality or quantity of service provided by a regulated entity or its competitors shall be recorded by the division for the purpose of determining general concerns of consumers. A report of consumer complaints and their status shall be included in the commission's annual report.