1410 - Complaints filed with commission. - Pennsylvania Statutes

§ 1410. Complaints filed with commission. The following apply: (1) The commission shall accept complaints only from customers who affirm that they have first contacted the public utility for the purpose of resolving the problem about which the customer wishes to file a complaint. If the customer has not contacted the public utility, the commission shall direct the customer to the public utility. (2) Pending the outcome of a complaint filed with the commission, the customer shall be obligated to pay that portion of the bill which is not in dispute and subsequent bills which are not in dispute. (3) For a formal complaint filing to be valid, the customer needs to provide a statement attesting to the truth as to the facts alleged in the complaint. All testimony in formal complaint proceedings must be under oath.