28-3-301 - Collection or reimbursement for underpayments or overpayments Electrical service. - Tennessee Statutes

28-3-301. Collection or reimbursement for underpayments or overpayments Electrical service.

Notwithstanding any other provision of law to the contrary, if kilowatt usage is inaccurately recorded or registered due to equipment failure and results in a customer being undercharged or overcharged, and the customer is unaware of the error, defect or failure, no utility district, municipality or electric company shall be authorized to collect or assess a charge for such usage, or to reimburse the customer for overpayment of such usage, prior to thirty-six (36) months from the date the error is discovered and billed; provided, that if a date certain can be established for such error which is less than thirty-six (36) months, no utility district, municipality or electric company shall be authorized to collect or assess a charge for such usage, or to reimburse the customer for overpayment of such usage, beyond such date.

[Acts 1989, ch. 411, § 1.]