4-3-5303 - Duties of task force. - Tennessee Statutes

4-3-5303. Duties of task force.

The task force shall:

     (1)  Review quality management processes in the private sector to determine how these programs could be implemented in state government;

     (2)  Review total quality management processes established in other state governments and determine how they are organized and how they are being implemented;

     (3)  Review the state processes that may act as barriers for implementing a quality service process; and

     (4)  Develop a plan for implementation that would incorporate the principles of quality service for state government, including customer service, performance measurements, employee participation, recognition, training, top management commitment and continuous improvement.

[Acts 1992, ch. 774, § 3.]