65-32-104 - Discontinuance of service Notice. - Tennessee Statutes

65-32-104. Discontinuance of service Notice.

A utility shall not discontinue service to a user for nonpayment of services until:

     (1)  A notice has been mailed to the user stating that service shall be discontinued unless payment is made within a specified time; and

     (2)  A reasonable, good faith effort is made to notify the user by a utility representative in person that service shall be discontinued on a date certain. Knocking on the door or ringing the doorbell by the utility representative shall constitute a reasonable good faith effort; provided, that the utility representative need not knock or ring at any residence where service has been discontinued within the previous four (4) years.

After such notification procedures have been taken and a user does not make payment of the arrearage or make payment arrangements acceptable to the utility, then service to such user may be discontinued.

[Acts 1978, ch. 871, § 3; T.C.A., § 65-3404.]