65-4-119 - Complaints referred to employees. - Tennessee Statutes

65-4-119. Complaints referred to employees.

Any person employed by the authority in the consumer advocate division may be assigned by the authority to investigate, hear, and, wherever possible, adjust any individual or general complaint made by any person against any such public utility, wherein its investment, property, service charges, or claims preferred against it, may be involved, and may hear and take proof, and, in the event the authority employee is unable to effect a satisfactory adjustment of any such complaint, then the authority employee shall certify the same to the authority, with recommendations in the premises, whereupon the authority shall, after hearing, make its final order, which shall be binding upon the parties to any such controversy.

[Acts 1921, ch. 107, § 6; Shan. Supp., § 3059a109; Code 1932, § 5469; T.C.A. (orig. ed.), § 65-435; Acts 1993, ch. 23, § 1; T.C.A., § 65-4-118; Acts 1995, ch. 305, § 20.]