32.1-137.11 - Accessibility of utilization review entity. - Virginia Statutes

§ 32.1-137.11. Accessibility of utilization review entity.

A utilization review entity shall provide accessibility for covered personsand providers by free telephone at least forty hours per week during normalbusiness hours. Entities located outside of the eastern time zone shallprovide covered persons advance written notification of the eastern time zonehours during which those entities are accessible; however, such hours shallbe no less than forty hours per week during normal business hours. The entityshall install and maintain an adequate telephone system that accepts andrecords messages or accepts and provides recorded business hour informationfor incoming calls outside of normal business hours.

(1998, c. 891.)